Returns + Exchanges



If you are not satisfied with your order, we are happy to offer free returns within 14 days of receiving it.

All returns must not be damaged in any way.

Please email with your order number and what you'd like to return. We will respond within 1-3 business days with a return shipping label. Once we have received your returned item, we will issue a refund.


If you would like to exchange part or all of your order, contact us at, and we will be in touch within 1-3 business days. In your email, please include your order number and which items you would like to exchange.

***Returns or exchanges are only eligible on items that have been purchased directly from Pretti.Cool, either at a pop-up or off our website. We are unable to accept exchanges or returns on items purchased from third parties.